How to cancel My CenturyLink subscription - 2023

Table of Contents:

Cancel on Iphone
Cancel on Android
Cancel on Mac Computers
How to Cancel on Paypal
Cancel via Website
Delete App on Iphone
How to Delete on Android
Cancellation Policy

Complete Guide to Cancel and Delete My CenturyLink

A few things to note and do before cancelling:

Check the Terms, Service policy or Privacy policy of My CenturyLink to know if they support self-serve subscription cancellation or account deletion:
- https://centurylink.com/home/help/internet/secure-wifi
- http://www.centurylink.com/contact
Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
Cancelling a subscription during a free trial may result in losing the trial account.
You must always cancel a subscription at least 24 hours before the trial period ends.

How to Cancel My CenturyLink Subscription on iPhone or iPad:

Open Settings » ~Your name~ » and click "Subscriptions".
Click the My CenturyLink (subscription) you want to review.
Click Cancel.

How to Cancel My CenturyLink Subscription on Android Device:

Open your Google Play Store app.
Click on Menu » "Subscriptions".
Tap on My CenturyLink (subscription you wish to cancel)
Click "Cancel Subscription".

How to Cancel My CenturyLink Subscription on a Mac computer:

Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
Click "View Information" and sign in if asked to.
Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
Click "Edit" beside the My CenturyLink app and then click on "Cancel Subscription".

How to Cancel My CenturyLink Subscription on Paypal:

To cancel your My CenturyLink subscription on PayPal, do the following:

Login to www.paypal.com .
Click "Settings" » "Payments".
Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
You'll see a list of merchants you've subscribed to. Click on "My CenturyLink" or "CenturyLink, Inc" to cancel.

What to do if you Subscribed directly on My CenturyLink's Website:

Reach out to CenturyLink, Inc - the company behind My CenturyLink directly: Get all My CenturyLink's contact details here

Visit My CenturyLink website: Click to visit .

Login to your account.
In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
Click the link, then follow the prompts to cancel your subscription.

How to delete My CenturyLink account:

Reach out directly to My CenturyLink via Justuseapp. Get all Contact details →

Send an email to [emailprotected] Click to email requesting that they delete your account.
Check My CenturyLink's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:
- https://centurylink.com/home/help/internet/secure-wifi
- http://www.centurylink.com/contact
*Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Delete My CenturyLink from iPhone:

To delete My CenturyLink from your iPhone, Follow these steps:

On your homescreen, Tap and hold My CenturyLink until it starts shaking.
Once it starts to shake, you'll see an X Mark at the top of the app icon.
Click on that X to delete the My CenturyLink app.

Delete My CenturyLink from Android:

Open your GooglePlay app and goto the menu.
Click "My Apps and Games" » then "Installed".
Choose My CenturyLink, » then click "Uninstall".

ABOUT THE APP

The My CenturyLink app brings management of your account and services into one easy place.You can use the app to:• Connect your new service quickly with modem self-install.• View and manage your bill payment with convenience and ease.• Check your services, upgrade your Internet speed (if available in your area).• Manage your settings.• Visit Support to troubleshoot or optimize your service through self-help tools and videos.• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.• Plus, so much more.Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):• Parental controls to guard against inappropriate web content.• Pause and resume internet access of devices on our WiFi.• Schedule online and offline times for devices and users.Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifiWe're here to help! You can get in touch via http://www.centurylink.com/contact

Reviews & Common Issues: 5 Comments

By Ruhrin

App suddenly stopped working

I just tried to open up app on my iPad yesterday and it starts to open and when it gets to the billing screen it just disappears. I deleted the app and re-installed and still is doing this. I have not done apple update yet either like the other reviewer did so not sure it is the software update that is causing it. It’s also not opening on my iPhone. Never had difficulty before.Update:The developer contacted me immediately to fix the problem. It was resolved within a few days. Thank you for the quick response! Apparently I wasn’t the only one with a similar problem.

By Jamesbond56

Sign in to app

Changed my password 3 times and I still cannot sign into my account.I set it up to work with my thumbprint and it still doesn’t work!Deleted app and starting all over again! Very frustrating!

By treevis

App lowers music volume

Whenever I open the app and am listening to music, the intro screens lower the volume of my music until I exit the app. Stop making your app do this - there is no reason for your app to have an intro video that does this.

By shawnalue

Worst. App. Ever.

Even though I asked it to “remember me” I still have to reenter my password, and it usually can’t load my products. And don’t get me started on the internet service itself. For the last 3 nights I have been unable to get an internet/WiFi connection starting around 10pm until about 8am PST, works fine during the day. About 2 months ago the connection was dropping constantly all throughout the day. Calling technical support is useless because usually the end result is to send a technician. When technicians come to my home, which has been multiple times, they are always stumped because they can’t find any issues. I work from home and need a reliable WiFi connection. I have been with CenturyLink since it was initially Qwest, and honestly I don’t know why I keep this service when it doesn’t work well most of the time and truly stresses me out. Currently I’m up past midnight rebooting, again, and again....

By 2Fynnie

Crappy service!

First I came home from a trip in October 23 no inter net access . Nothing the tech told me to do worked ! He claimed I was receiving WiFi signal . I WA NOT Isn’t it strange that none of our devices showed WiFi connection????I scheduled an appt for Nov 18 for a tech to come out . Kept getting emails saying it’s not a WiFi issue and if the tech comes out and doesn’t find a problem I would incur a charge because they are not network techs. Yesterday evening by some miracle ( I’m being sarcastic) WiFi reappeared on our portable devices but no connection on the pc. I tried to cancel appt it would not let me . I connected to a chat and that tech could not cancel appt. Really?????I reconnected to chat this morning and guess what; that tech had no problem canceling the appointment. What a waste of my time!!!! Not the first time I’ve had less than acceptable service. Done now. Will be shopping for another provider! Thanks for nothing Century Link as my PC still does not have internet connection and it was working fine before we left.Also I had forgotten my CL password and your app is also not functioning correctly. It does not pull up the “keyboard” therefore I can not even type in my email address and requested so how in The blue blazes am I supposed to reset the password? I am so angry and frustrated. Will be calling soon to discontinue service. As soon as I decide which provider to go with.