Getting the right Plusnet contact number or chat for their four separate services, not to mention business contact options, is key to solving your customer queries. The number or the method to contact Plusnet depends on why you want to get in touch with them. Below, you can find the most relevant phone number, live chat and email options.
For your convenience, here's the updated list of Plusnet contact number lines. Whether you are looking for help with Plusnet broadband, phone or TV services, there is a Plusnet contact that can help:
|Plusnet Contact||Plusnet Contact Number||Opening hours|
|Plusnet Contact Number - Sales||from UK: 0800 432 0080||Mon to Fri: 8am-8pm; Sat: 9am-7pm; Sun: 9am-6pm|
|from abroad: +44 330 123 0170||Mon to Fri: 8am-8pm; Sat: 9am-7pm; Sun: 9am-6pm|
|Plusnet Contact - Customer Care||from Plusnet phone: 500||Monday to Sunday: 7.30am-10pm|
|from UK phone: 0800 432 0200||Monday to Sunday: 7.30am-10pm|
|from abroad: +44 345 140 0200||Monday to Sunday: 7.30am-10pm|
|Plusnet Business Contact - Sales||from UK phone: 0800 023 2221||Monday to Friday: 9am-5.30pm|
|from abroad:+44 330 123 4433||Monday to Friday: 9am-5.30pm|
|Plusnet Business Contact - Support||from UK phone: 0800 028 0282||24/7 availability|
|from abroad: +44 330 123 9123||24/7 availability|
How do I contact Plusnet by phone?
Plusnet contact number options let you phone the company based on whether you're looking to sign up for services or need customer care. There are numbers both for home and business users to contact Plusnet with. In order to get the help you need from Plusnet, you will need to have your Plusnet account username and password available so that Plusnet support can find your details.
When it comes to signing up for Plusnet Broadband, we recommend doing some research before choosing to contact Plusnet. You’ll find all the information about packages on its website, and there is an easy-to-follow process for getting signed up online. If you want to speak to someone to help you through, there is an online chat function on the website through which you can speak directly to a sales agent.
Plusnet Contact Number Wait TimesOn average, those who contact Plusnet over the phone can expect wait times of over 30 mins. Using the online chat function instead, lets you ask your questions without being put on hold and waiting for ages to get through to someone.
If you want to get in touch with Plusnet about signing up to one of its mobile deals specifically, the number is 0800 328 4677. You can only call this number from within the UK.
Plusnet Broadband Contact Number
If you’re a customer subscribed to broadband looking to contact Plusnet for support you have a few options. If you’re signed up to a Plusnet mobile deal, you can call 500from your Plusnet mobile phone or 0800 079 1133 from any other UK phone.
It's worth noting that you don't always need a Plusnet broadband contact number to solve your query or issue. Take a look below to see what alternatives are available, especially if you'd rather not speak to a Plusnet agent on the phone.
Is the Plusnet 0800 number free?
The good news is that any Plusnet contact number that begins with 0800 will be free to call from a UK mobile or landline. This means that unlike some other UK broadband providers, Plusnet contact number lines are free for both new and existing customers.
In terms of free numbers, in addition to the 0800 numbers you can also dial 500 from a phone on a Plusnet contract to get through to customer care as an existing customer.
Plusnet Live Chat
If you're online but can't use the phone to contact Plusnet, Live Chat could be the next best option. Plusnet Live Chat can be accessed from the Contact Us page under the Help menu at the top of the Plusnet website. Before initiating a Plusnet Live Chat, you will have to pick a query category from the the available options.
After choosing one of the Plusnet contact options, you will be presented with a handful of common issues regarding your service. However, there's also an Other Issue option that then leads you to start a chat with Plusnet.
Plusnet Live Chat response times range from 30 minutes to almost an hour depending on time of day and available agents. Whenever the Plusnet Live Chat is offline, you are given the option to contact Plusnet on Twitter through their @plusnethelp account or giving them a call on one of the Plusnet numbers listed above.
When you get to the Plusnet Login screen, you will be given the choice to sign in to your Broadband, Phone & TV account or alternatively your Mobile one. Once you've picked the relevant Plusnet Login, you'll be asked for the username or email linked to your Plusnet service as well as the matching password.
For Plusnet Broadband customers, you will also see a provider drop down menu where you can choose between two additional legacy Plusnet brands which are now defunct: Force9 and Free Online.
If you have both Plusnet Broadband and Mobile, be aware that you will have different Plusnet logins for each service. Since Plusnet usernames cannot share email addresses, this means you will also have distinct emails linked to each service.
The easiest way to find your Plusnet login username is to open your Plusnet sign up email in your Inbox. If you've deleted it, you do have forgotten username and password options on the Plusnet Sign In pages.
Can you Email Plusnet?
Plusnet email contact is not optimised for customer service, based on reviewed feedback. Here is a list of Plusnet emails although response times may not be comparable to the other Plusnet contact options.
|Plusnet Contact||Plusnet Email|
|Plusnet Mobile Email||[emailprotected]|
|Plusnet PR Professional||[emailprotected]|
The best alternative to email support is to tweet at Plusnet on their @plusnethelp account. While your initial tweet to Plusnet will be visible on their wall, there will be an option to message further information privately as you would with an email.
Want to avoid talking to someone altogether?If you think it’s possible your issue has been experienced by another Plusnet customer in the past (chances are it has!), you should head to the Plusnet Community page. There you’ll find a heap of threads in its forum, as well as helpful articles on common issues users face. It’s possible you’ll be able to solve your problem without waiting a second or struggling to explain it to someone over the phone or chat box.
Whichever way you contact Plusnet, make sure you have your username and password handy as you may have to identify yourself to the agent before they can begin addressing your issue. (This is another bit of faff you avoid if you’re already signed in online to contact Plusnet support via the chat.)
Plusnet Business Contact
If you are after Plusnet Business contact details, you need to know that the company has dedicated contact options for its business broadband customers.
You are advised to have your account payment details handy if you’re looking to complete your order over the phone. As with home broadband deals, however, you should do your due diligence and look over all the information on the website before deciding to contact Plusnet. To avoid phone wait times, you can also send them a message via online form or initiate a live chat.
Plusnet Business Customer Support
Is your business already with Plusnet Business for broadband and/or phone? Depending on what you want to do, there are a few numbers available for you to contact Plusnet. To speed up service requests, Plusnet technical support has the following number: 0800 028 0282
Remember that, just like for home broadband customers, it’s good to keep your username and password handy in case you’re asked to identify yourself to an agent. You can also log in and send a message via Plusnet’s online form.
If what you want is to cancel your Plusnet business broadband deal, there’s a specific line dedicated to cancellations. For this, you should call 0800 013 2632 from within the UK and +44 330 123 9197 from abroad, but this line is only available from 9 am to 5.30 pm, Monday to Friday. If these hours aren’t convenient for you, you’re equally entitled to use Plusnet’s online form to send a message indicating your wish to cancel your deal.
Selectra is not affiliated with PlusnetPlusnet has partners and dealers it works with closely. However, Selectra is not a Plusnet partner or dealer. We aim to provide easy to understand information about the main UK Broadband companies so that customers can make informed decisions to fit their needs. Additionally, our Broadband Team is ready to help on freephone 01704 468005 with any query regarding signing up for broadband.