Line rental is included in all our broadband packages, apart from our Full Fibre packages. The standard line rental price is £23.19 a month and the standard line rental price, or where applicable the discounted line rental price, is included in the package price.
Unlimited Fibre Extra (12 and 18 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £47.54 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Fibre (12 and 18 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £41.75 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Broadband (12 and 18 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £35.93 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Full Fibre Broadband (12, 18 and 24 month contracts)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate). Price from month 13,19 or 25 (as appropriate) currently: Full Fibre 36 - £27, Full Fibre 74 - £30, Full Fibre 145 - £35, Full Fibre 300 - £40, Full Fibre 500 - £47, Full Fibre 900 - £55. Compatible line required. Otherwise an installation is required We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we'll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don't want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account.
Unlimited Broadband (no contract)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for a 30-day rolling contract. Line rental is included in the price (line only, no calls included). Price from month 13 currently £37.68 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. You may terminate your services at any time without having to pay an early termination charge. Outside your 14 day cancellation period, you'll have to give at least 14 days' notice.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Existing customers
Please see our price guide, log into your account in the Member Centre or call us on 0800 073 1120 to discuss your contract.
Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page. † Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page. Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited Broadband speeds. The actual speed you'll get depends on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.Speeds
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Plusnet Reward Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued. Your Plusnet Reward Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD. See Plusnet Reward Card terms. £50 Plusnet Reward Card offer ends 31 July 2023, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £25 Plusnet Reward Card offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £60 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £50 Plusnet Reward Card offer ends 31 July 2023, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £25 Plusnet Reward Card offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £60 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Full Fibre 74 on a 24 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £70 Plusnet Reward Card offer ends 15 February 2023, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £75 Plusnet Reward Card offer ends 15 February 2023, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £75 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £70 Plusnet Reward Card offer ends 15 February 2023, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £75 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online atwww.plus.net or by calling Plusnet. Subject to availability.** Plusnet Reward Card
£50 Plusnet Reward Card with Unlimited Fibre
£25 Plusnet Reward Card with Unlimited Fibre
£60 Plusnet Reward Card with Unlimited Fibre Extra
£50 Plusnet Reward Card with Unlimited Fibre Extra
£25 Plusnet Reward Card with Unlimited Fibre Extra
£60 Plusnet Reward Card with Full Fibre 74
£70 Plusnet Reward Card with Full Fibre 145
£75 Plusnet Reward Card with Full Fibre 145
£75 Plusnet Reward Card with Full Fibre 145
£70 Plusnet Reward Card with Full Fibre 500
£75 Plusnet Reward Card with Full Fibre 500
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Amazon.co.uk Gift Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued. Amazon.co.uk is not a sponsor of Plusnet, line rental vouchers promotion or otherwise affiliated with Plusnet. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit the Amazon.co.uk website for additional terms and conditions. Amazon.co.ukGift Cards may be redeemed on the Amazon.co.uk website towards the purchase of eligible products available on Amazon.co.uk. Gift Cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a gift card is lost, stolen, destroyed or used without permission. See Amazon's website for complete terms and conditions. Gift Cards are issued by Amazon EU S. à r.l. All Amazon ®, ™ and © are IP of Amazon.com, Inc. or its affiliates.Amazon.co.uk Gift Card
Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your cashback cheque. You must submit your claim within two months of the email being issued. Please note that your cashback cheque may be automatically sent to you without having to claim for it as set out above. If this applies, this will be confirmed to you in the order journey. £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre on a 18 month contract online atwww.plus.net or by calling Plusnet. Subject to availability. £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra on a 18 month contract online atwww.plus.net or by calling Plusnet. Subject to availability.Cashback Cheque
£25 Plusnet Cashback Cheque with Unlimited Fibre
£25 Plusnet Cashback Cheque with Unlimited Fibre Extra
Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here. Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.Broadband Extras
Plusnet Safeguard
Plusnet Protect powered by Norton™
FAQs
How do I contact Plusnet customer service? ›
Call 500 from your Plusnet mobile or 0800 079 1133 (press option 1, then option 2) and we'll do all we can to help.
Does Plusnet have a live chat? ›Re: Live Chat ~ Hours of business
I'm sorry, none of our Plusnet Chat teams are available right now. We're available Monday to Sunday, 07:30-22:00.
Of course, you can. and you can phone up. but you cannot contact plusnet by email, unless you belong to "The Media"...
Is Plusnet customer service open? ›Our support phone lines are open 7 days a week.
Can I get out of my Plusnet contract? ›You normally have to give us 14 days' notice to end your contract (whether or not you're within the minimum term). You'll need to pay for costs for all charges due in respect of this notice period. There's more about this in our cancellation policy.
Are calls to Plusnet support free? ›Calls to NGCS destinations consist of a per minute access charge set by Plusnet, for fixed line it's 9.58p and for mobile it's 19.00p. This is in addition to a pence per minute and/or call service charge set by the organisation you are calling. Service charges are listed below.